Margate · Kent
A gentle place to call home.
The Willows is a warm and welcoming residential and dementia care home, caring for up to 40 older adults with kindness, dignity, and a truly person-centred approach. We provide professional care in a comfortable environment where residents can feel safe, respected, and at home.
Welcome
A homely, comfortable place — with a warm atmosphere.
Personalised Care
Tailored to each resident, so staff can offer a truly person-centred approach.
Home-Cooked Meals
Fresh, home-cooked food suited to individual tastes — families always welcome at the table.
Daily Life & Activities
Group activities, one-to-one sessions and visits from entertainers and therapists.
Care Quality Commission
Rated Good across the board.
The CQC is the independent regulator of health and adult social care in England. At our last published inspection, The Willows Care Center was rated Good in every category.
Safe
GoodEffective
GoodCaring
GoodResponsive
GoodWell-led
GoodWhat the ratings mean
The service is performing well and meeting CQC's expectations.
Combined rating from the five key questions CQC asks: Safe, Effective, Caring, Responsive and Well-led.
CQC ratings: Good · Requires improvement · Inadequate · Outstanding
Families about us
What people say.
Genuine words from the families who know us best — gathered from Google and carehome.co.uk.
"The care my nan receives at The Willows is outstanding. The staff are warm, attentive and genuinely care. Every visit I'm reassured she's in the best hands."
Sarah M.
Granddaughter · Google review
carehome.co.uk"The staff are so kind and patient with my mum. The home is always clean and there's a lovely warm atmosphere — it really does feel like a family."
Daughter of resident
carehome.co.uk · 5/5
"From the first phone call to moving day, the manager and team made everything easy. Dad is so happy here — the home-cooked food and the garden have made a real difference."
James P.
Son · Google review
carehome.co.uk"From the moment we walked in we felt welcome. The manager took the time to understand dad's needs, and the food is genuinely home-cooked."
Son of resident
carehome.co.uk · 5/5
"A truly lovely care home. The activities, the entertainers, the therapy donkey visits — mum looks forward to every day. We couldn't have chosen better."
Helen R.
Daughter · Google review
carehome.co.uk"Mum has settled in beautifully. The garden is a real treat in the summer and the activities have given her a new lease of life."
Daughter of resident
carehome.co.uk · 5/5
We warmly invite you to visit — meet our team, see the home, and have a cup of tea with us.
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